Enhance customer satisfaction and engagement with advanced personalization features

Product recommendations and support

Customers will now experience an even more engaging shopping experience with personalized product recommendations and support. The analytics-integrated ecommerce MLM system analyzes customers’ past purchases, browsing behavior and preferences to recommend products.

Distributors and admins can set up auto-updates to be delivered to customers through personalized notifications on new product launches and promotions. Distributors can now recommend complementary or premium products through personalized cross-selling and upselling.

An AI-powered chatbot assists the customer service process with a personalized approach to customer queries and concerns. Businesses can also integrate multiple languages to serve their global audience.

Personalized compensation plans

The platform lets businesses create tailored compensation plans for various operating markets to align with the local regulations. Bonuses and commissions can also be configured for distributors based on their performance.

Easily adjustable MLM compensation system helps businesses to achieve their business goals. MLM companies can set personalized payment methods and multiple currencies for individual distributors and regions.

Onboarding and training

The new personalization features in distributor onboarding and training include targeted training resources for distributors based on their rank and performance. Admins can track individual distributor performance, recommend training resources and set skill-appropriate sales goals.

New recruits will now receive automated updates with personalized onboarding content. This will ensure smoother onboarding and training for new distributors.

Sales and marketing

Personalized marketing campaigns are designed to increase brand reach to a more targeted audience. Communication channels can be set to customer-preferred channels like email, SMS, chat, etc.

Replicated websites can be further personalized according to the distributor’s requirement of connecting with and converting customers.

Security

Personalization in security management includes role-based access controls and permissions to let distributor see data that are only relevant to their role and rank. The system auto revokes access for users when there is a change in role or when a user exits the organizational system.

This adaptive protection guarantees user security and safeguards organizational data from threats and breaches.

Reporting and analytics

Distributors and administrators can set their preferred metrics and KPIs to analyze individual and overall business performance. Customizable analytics dashboards for distributors and admins allow them to view metrics that are most important for them. A drag-and-drop feature lets users rearrange the widgets for a personalized view.

Reports can be auto generated at fixed time periods based on the user's preference. This gives distributors an overview of their performance and insights to optimize their strategies.

We integrated the idea of personalization in all business processes to ensure that every interaction from sales and marketing to reporting and support is tailored to the unique needs of each user. The new level of personalization in Epixel MLM Software is sure to increase engagement, drive conversions and strengthen relationships across MLM networks.