English
- English
- Español
- 简体中文
- Français
- Deutsch
- Italiano
- 한국어
Powerful Features
Customer onboarding
First impressions matter and the fact of the matter is that you only get one chance to make a good one. Stamp satisfaction on the first level itself by simplifying their sign-up process. Automate the onboarding process to ease their efforts and extend a warm welcome to your customers onboard.
Keep it simple
- Simplify your onboarding process with simple and customizable registration forms with options to add, remove and edit fields
- Show progressive bars to let them know where they are in the registration process
- Increase your adoption rate by guiding them through their entire onboarding journey with tutorials, offer guides, and other retrievable product information
- Leverage social media, emails, video calls, chatbots, live chats, etc to establish strong connections with them
- Personalize customer interactions with value-added content, offers and discounts
Reward your customers
- Plan and implement rewards and loyalty programs
- Customize their rewards with visually appealing designs and impulsive CTAs
- Setup reward rules and expiration dates on an automated reward system that automatically cancels the ongoing offer at a specified time
- Create an exclusive rewards page with redemption widgets to display your available rewards and loyalty programs
- Get powerful insights from your rewards and loyalty analytics dashboard to optimize customer engagement
Power them up with a mobile app
- Provide them with an uninterrupted shopping experience on-the-go
- Make it easier for customers to manage online purchases and subscriptions, tracking orders, issue resolutions, sharing referrals, etc
- Integrate live chat functionality to support them whenever they need assistance
- Show personalized recommendations on an intuitive dashboard to grab their attention and make more purchase conversions
Customer retention
The often-quoted saying, “It takes months to find a customer, seconds to lose one.”, has stood the test of time and still stays relevant. When businesses are increasingly becoming customer-centric, accepting the profundity of the saying, the methods they stick onto faces stiff competition. While acquisition lays a foundation of customers, your retention strategies determine how well you build your customer relationships and drive maximum revenue from each acquired customer.
Inactive customer activation
- Reduce drop-offs by implementing effective remarketing campaigns with instant and automated messages
- Enable customers to complete their purchase by highlighting offer deadlines or insufficient product stock
- Replace siloed messaging threads with real-time conversation technology like chatbots or click-to-call buttons
Build brand communities
- Create online and offline brand communities and invite your customers to be a part of it
- Go social and launch brand events, offers, and membership programs easily from your platform itself
- Turn your customers into brand advocates by encouraging them to share your brand in their social circles
- Recognize their efforts with a reward for each new member they bring in
- Boost their spirit with customizable and shareable coupons and offers
- Encourage them to share their experiences on social media and view responses right from your dashboard
Omnichannel shopping & engagement
- Stay connected across all channels—calls, messages, email, social media, mobile app
- Gather customer insights and behavior to make more effective data-driven decisions in the future
- Publish your top loyal customers, loyalty program leaderboards, and celebrate the winners
- Give your customers the flexibility to redeem rewards whenever and wherever they transact with your brand
- Render attractive social programs to drive more customers and increase your Customer LifeTime Value (CLTV)
- Develop dedicated mobile loyalty apps to assist your customers in redemption and loyalty points management
Unify and segment customer data
- Streamline your customer data acquired from various channels into a single source
- Analyze data, generate reports and deliver insights to help your sales team handle your customers better
- Segment customer data with multiple filtering options based on their demographics and previous buying behavior to make informed decisions
Elevate your customer experience to build a stronger customer base
Start Free TrialLow app adoption rates
- Activate your customer interests through in-app communications and push notifications
- Attract new users through email, chat apps, and SMS
- Create contextual app notifications to grab the attention of your users
- Analyze the response rates for individual messages
- Make your existing customers the brand ambassadors of your mobile app by encouraging them to share the app with their friends and family
- Reward referrals through product discounts and exclusive referral offers
Hyper-personalized customer experience
- Track your customers’ behavioral and real-time data such as browsing behavior, in-application behavior, and engagement data to interpret their intent
- Leverage your retention process with these inputs to make contextualized conversations and individualized offers to increase conversions
- Segment your customers and reach out to them wherever they are with geofencing and other smart and scalable outreach tools
- Reduce ‘choice overload’ with the right user data and give your customers a convenient shopping experience
Customer security
- Add an extra layer of security with Two-Factor (2FA) or Multi-factor authentication
- Add payment channels your customers prefer
- Get notified and prevent suspicious activities in customer accounts immediately through email, in-app, or SMS notifications
- Protect their accounts through fingerprint or passcode authentication
- Educate them through your website or social media channels about your compliance standards—CCPA, GDPR, PCI DSS, and DDoS—for securing their personal data and transactions
Measure customer satisfaction
- Run surveys, analyze Customer Satisfaction Score (CSAT), Net Promoter Score (NPS), Customer Effort Score (CES)
- Monitor social media for effectively assessing your customer satisfaction
- Discover and resolve customer queries and concerns immediately
- Implement natural language processing techniques to decipher their sentiments in their reviews and conversations to deliver the right approach
- Reduce customer churn rates by ensuring your customers 24/7 support through chats powered by chatbots, one-click calls, and an automated inquiry system
Drive in more customers with a flexible and sustainable acquisition strategy
Start Free TrialCase Studies and Success Stories
Read from our customers how we have been helping MLM organizations stay one step ahead of rising competition and customer expectations.
Epixel MLM Software Reviews
4.6/5 121 Google reviews
The MLM system has helped us to have a rapid expansion and to obtain many more clients. I really liked the professionalism with which they do their work, the way they treat us and are aware that everything goes well.
