Efficient policy management

Policy management is one of the tedious tasks that agents toil with day in and out. Integrating policy management tools into the MLM insurance business helped agents comprehensively on numerous tasks from issuing policies, lessened turnaround time, tracking statuses, managing customer accounts from a centralized infrastructure, diminishing admin overhead and thus improving operational efficiency.

Competent claims management

One of the fundamental aspects of the insurance business, claims management requires meticulous processes to handle and resolve insurance claims made by policy holders. From the primary step of filing the claims to the approved final settlement or denial, managing claims is a critical process.

When clients failed to get prompt responses to their claims, it hampered the credibility of the business thus leading to a steep decline in revenue. Integrating the claims management feature helped the business ensure that the clients received the compensation that they were entitled to, without having to face any losses or damage. This further enhanced the brand integrity and upheld trust among clients and stakeholders.

Automated lead management

With numerous options to choose from, clients expect businesses to reply promptly to their queries and concerns, especially before policy finalization. Generating or capturing leads from diverse sources was yet another part that held the business behind. With automated lead management, the MLM insurance business could automate lead generation and overall management processes. This, in turn, allowed agents to capture leads through inquiries from various sources like websites, social media, referrals, etc., Automated lead scoring and enhancing workflow could ideally help agents prioritize their leads based on chances of conversion. This can help agents set their focus, time, and efforts towards the most promising prospects.